aranetaplus Privacy Policy

This Privacy Policy ("Policy") describes how aranetaplus ("aranetaplus," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use the aranetaplus website, mobile platform, games, and all related services (collectively, the "Platform").

aranetaplus is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Policy should be read alongside the aranetaplus Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and aranetaplus.

aranetaplus is an online gaming platform operating at aranetaplus.org, offering live casino games, slots, bingo, fishing games, and other gaming entertainment to players in the Philippines. aranetaplus acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform, as defined under the Philippine Data Privacy Act of 2012.

As the Personal Information Controller, aranetaplus determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine privacy law.

For all privacy-related inquiries, requests, or concerns, you may contact our Data Protection Officer (DPO) using the details provided in Section 15 of this Policy.

aranetaplus collects the following categories of personal data from players:

3.1 Identity & Registration Data

• Full legal name
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Government-issued ID details (e.g., Philippine passport number, driver's license number, SSS/UMID number)
• aranetaplus username and encrypted password

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including barangay, city/municipality, province, and ZIP code for Philippine players)

3.3 Financial & Transaction Data

• GCash account details (mobile number linked to GCash)
• PayMaya account details
• Bank account details for BPI, BDO, or Metrobank transfers
• Deposit and withdrawal history
• Transaction amounts in Philippine Peso (₱)
• Bonus and promotional credit history

3.4 Gaming & Behavioral Data

• Game play history, including games played, bets placed, wins, and losses
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits, self-exclusion requests, etc.)
• Bonus and promotion participation history

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform access logs and timestamps

3.6 Communications Data

• Records of communications with aranetaplus customer support (chat transcripts, email correspondence)
• Survey responses and feedback submitted to aranetaplus

aranetaplus collects personal data through the following means:

• Direct Collection: Data you provide when registering an aranetaplus account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and device data collected automatically when you access the aranetaplus platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; fraud detection signals from security partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.
• Regulatory Sources: In certain circumstances, aranetaplus may receive information about players from PAGCOR or other Philippine regulatory bodies as part of our compliance obligations.

aranetaplus uses the personal data we collect for the following purposes:

aranetaplus does not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by law or where you have provided explicit consent.

Under the Philippine Data Privacy Act of 2012, aranetaplus processes your personal data on the following legal bases:

• Consent: For marketing communications and optional data processing activities where you have provided explicit, informed consent. You may withdraw consent at any time.
• Contractual Necessity: For processing required to fulfill our obligations under the aranetaplus Terms & Conditions, including account management, payment processing, and game provision.
• Legal Obligation: For processing required to comply with applicable Philippine laws and regulations, including KYC/AML obligations, PAGCOR regulatory requirements, and tax reporting obligations.
• Legitimate Interests: For fraud prevention, platform security, responsible gaming monitoring, and platform improvement activities, where such interests are not overridden by your privacy rights.

aranetaplus does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• KYC & Identity Verification Providers: Third-party service providers who assist aranetaplus in verifying player identities and ages as required by Philippine gaming regulations.
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers involved in processing your deposits and withdrawals.
• Fraud Prevention & Security Partners: Specialist providers who assist aranetaplus in detecting and preventing fraud, money laundering, and other illegal activity on the platform.
• IT & Infrastructure Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on behalf of aranetaplus under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or regulatory directive.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by aranetaplus, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of aranetaplus are required to do so under written data processing agreements that impose obligations consistent with this Policy and applicable Philippine privacy law.

aranetaplus uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the aranetaplus website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the aranetaplus platform to function. These include session cookies that maintain your aranetaplus login state and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and display preferences) to provide a more personalized experience on aranetaplus.
• Analytics Cookies: Help aranetaplus understand how players use the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate and anonymized form to improve the platform.
• Security & Fraud Detection Cookies: Used to identify suspicious activity and protect the integrity of the aranetaplus platform and its players.

aranetaplus retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention principles:

• Active Account Data: Personal data associated with an active aranetaplus account is retained for the duration of the account's existence and for a period thereafter as required by law.
• KYC & Identity Data: Retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations and PAGCOR compliance requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with Philippine financial record-keeping requirements.
• Customer Support Records: Retained for three (3) years following the resolution of the relevant support interaction.
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of consent.
• Technical Logs: Retained for up to twelve (12) months for security and fraud detection purposes.

Upon expiry of the applicable retention period, aranetaplus will securely delete or anonymize your personal data in accordance with our data disposal procedures.

aranetaplus implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the aranetaplus platform.
• Encryption of sensitive data at rest, including financial account details and government ID information.
• Strict access controls ensuring that aranetaplus staff can only access personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the aranetaplus platform.
• Multi-factor authentication options for aranetaplus player accounts.
• Continuous monitoring for suspicious activity and unauthorized access attempts.
• Staff training on data protection and privacy obligations.

While aranetaplus takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your aranetaplus login credentials and for notifying us immediately if you suspect unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by aranetaplus:

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 15. aranetaplus will respond to all verified data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and we will notify you of any such extension.

If you are not satisfied with aranetaplus's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.

As part of the aranetaplus registration process, all players are required to provide their date of birth and to submit government-issued identification for age verification purposes. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be reported to the relevant Philippine regulatory authorities as required by law.

If you believe that aranetaplus has inadvertently collected personal data from a minor, please contact our Data Protection Officer immediately using the details in Section 15. We will take prompt action to delete such data and close the relevant account.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care. For more information on responsible gaming and player protection tools available on aranetaplus, please visit our Responsible Gaming page.

The aranetaplus platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank). When you interact with these third-party services, you are subject to their own privacy policies and terms of service, which are separate from and independent of this aranetaplus Privacy Policy.

aranetaplus is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your aranetaplus account, particularly payment providers, before providing them with your personal information.

aranetaplus reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Effective Date" at the top of this page.
• Display a prominent notice on the aranetaplus platform informing players of the change.
• Where required by law or where changes are significant, notify registered players directly via their registered email address.

Your continued use of the aranetaplus platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should discontinue use of the aranetaplus platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how aranetaplus protects your personal data.

aranetaplus has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by aranetaplus, please contact our DPO:

When contacting the aranetaplus DPO regarding a privacy matter, please include your registered aranetaplus username, a clear description of your request or concern, and any relevant details that will help us address your query efficiently. For identity verification purposes, we may ask you to provide proof of identity before processing certain data rights requests.

If you wish to lodge a complaint about aranetaplus's data processing practices with the Philippine data protection authority, you may contact the National Privacy Commission (NPC) directly. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.